The agreement, in the words we would use on the call.

01Who is agreeing

This agreement is between JQT Enterprises, LLC, a Florida limited liability company at 1314 E Las Olas Blvd, PMB 2880, Fort Lauderdale, Florida 33301 ("JQT", "we"), and the hotel or ownership group that subscribes to Kept ("you", "the property").

It takes effect when you first use Kept or when we countersign an order, whichever happens first. If somebody accepts it on your behalf, they are confirming they are allowed to.

02What Kept is, and is not

Kept is hotel operations software covering housekeeping, maintenance, supplies, lost and found, staff safety alerts, and an append only record of the work. It is delivered as a hosted service and reached through a browser.

Three things it is not, stated here so they are never a surprise later:

• It is not a property management system and it does not write to yours. Kept reads the morning room status report you already run and produces an end of shift sheet shaped to your PMS columns for your team to key in. It never writes into your PMS. That is a deliberate decision, because writing into a PMS means a certification cycle you would be waiting on instead of running your floor.
• It is not a life safety system. Section 6.
• It runs one property per subscription. Multi property is designed and not built. If you own several hotels, Kept runs one of them properly today. Assume that remains the case until we tell you otherwise in writing.

03Accounts and your people

You decide who gets an account and what each person can open. You are responsible for enrolling and removing people promptly, particularly when somebody leaves.

Floor accounts use a first name and a four digit PIN, by design, because a housekeeper on the third floor holding a bucket will not go to an inbox for a code. That is a deliberate trade of credential strength for the product working at all. Manager and owner accounts use full passwords. You accept that trade by using Kept, and you should not put anything in Kept that you would not accept behind a four digit PIN. Kept holds no guest names, no reservations, and no payment data, which is what makes the trade a reasonable one.

04Fees and term

Kept is sold in three tiers, per property, per month: Floor at $199, Operations at $349, and Property at $499, for a property of up to 150 rooms. Larger properties are quoted separately. Your order names your tier, your room band, and what is in it. The append only record and its daily anchoring are included at every tier and are never sold as an upgrade.

• Billed monthly in advance. Month to month, no minimum term.
• Either side may end it with 30 days written notice, effective at the end of the paid month.
• Fees are exclusive of any applicable tax.
• We will give you 60 days written notice before any price change, and it will not take effect during a month you have already paid for.
• If an invoice is 30 days overdue we may suspend access after telling you first. We will not delete anything while an account is merely suspended.

05The record, and what it proves

Every action lands on a hash chained, append only log. Once a day the head of that chain is submitted to public RFC 3161 timestamp authorities and their signed reply is stored as received. This is the core of what you are buying, so here is exactly what it does and does not establish.

What it establishes: that the log has not been quietly edited or rebuilt since it was anchored, and that its state at a given time can be verified by anyone with the file and openssl, with or without Kept, and with or without us.

What it does not establish: that the underlying entry was true. Kept can prove that somebody signed in as Rosa and tapped six checklist zones in room 214 at 10:12. It cannot prove that Rosa was the person holding the phone, or that the room was actually clean. No software can. Anyone who tells you otherwise is selling something.

We make no representation that the record is admissible in any particular proceeding, or that it satisfies any specific regulation, standard, or brand requirement. If admissibility matters to you, have your counsel look at it before you rely on it.

06Safety alerts

Kept is not an employee safety device as that term is used in ordinances that require dedicated hardware, and we do not describe it as one. Florida has no statewide mandate. If you operate somewhere with a real ordinance, or your brand standard requires a specific device, tell us before you buy and we will tell you plainly what Kept does and does not satisfy.

You remain responsible for your own safety programme, your radios, and your response procedure. Kept records that an alert was raised, seen, and stood down. It does not respond to one.

07Your staff's information

You are the employer and you control your staff's records. We process them on your instructions, as set out in the Privacy Policy, which forms part of this agreement.

You are responsible for telling your staff that Kept records their work, in whatever form your jurisdiction and your own policies require, and for obtaining any consent that is needed. We build the software honestly. We cannot have that conversation with your team for you.

You should know before you deploy: the audit log is append only, so a request from an individual to erase their history cannot be honoured without destroying the record for everyone. The Privacy Policy sets out exactly what can and cannot be removed. If you are subject to a regime that requires individual erasure, raise it with us before deployment rather than after.

08Personal phones

Kept is built to run on the phone a housekeeper already owns, because a product that needs you to buy handsets does not get adopted. That is our design choice and it has consequences that belong to you as the employer.

You are responsible for your own policy on staff using personal devices for work, including any obligation in your jurisdiction to reimburse for data or device use, any wage and hour implications of an employee interacting with software outside their shift, and what happens when somebody refuses. Kept does not require any staff member to use a personal device, and a property can run it on handsets it provides.

09Acceptable use

Do not put guest names, reservations, or payment card data into Kept. It is not built to hold them and the free text fields are not an invitation.

Do not use Kept to monitor staff for purposes unrelated to running the operation, share one account between multiple people in a way that makes the record say something untrue, attempt to alter or reconstruct the audit log, probe or attack the service, or resell access to it.

Photographs are for documenting rooms, faults, and found property. They are not for photographing people.

10Availability and support

We do not offer a contractual uptime guarantee, and we would rather say so than print a number we have not earned the operating history to stand behind. What we do commit to:

• Backups every day, with the most recent fourteen retained.
• A real person answering at [email protected], not a ticket queue.
• Telling you when something broke, including when it was our fault and you had not noticed.
• Maintenance scheduled outside your morning wherever we have the choice.

Kept is built so the day still opens when things go wrong. If the morning report is late, missing, or malformed, the day opens anyway with every room dirty, because a room wrongly listed dirty costs a walk through and a room wrongly listed clean costs a guest walking into an unmade bed.

11Your data, and getting it back

Your operational data is yours. We claim no ownership of it and we do not sell it, share it for anyone else's marketing, or use it to train AI models.

You can export from the back office at any time while your subscription is live. On request within 60 days of the agreement ending, we will provide a full export of your database and its anchor files, in formats readable without Kept. After that window, or on your written instruction at any time, we delete it, and deletion is permanent and includes backups as they roll off.

We may use aggregate, de-identified information about how Kept performs to improve the product. That means counts and timings, never your staff's names, your room numbers, or your photographs.

12Who owns what

JQT owns Kept, including the software, the design, and anything we build while working with you that is not specific to your property. You own your data and your property's operational information.

If you tell us how to make Kept better, we may act on it and we owe you nothing for it. That is the honest version of a feedback clause and it is how the product improves for everyone.

13Warranties and liability

Kept is provided as it is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non infringement.

Our total liability for any claim arising out of this agreement is limited to the fees you paid us in the twelve months before the claim. Neither side is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or lost revenue.

Nothing here limits liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

14Ending the agreement

Either side may end this with 30 days written notice. Either side may end it immediately if the other commits a material breach and has not fixed it within 30 days of being told about it in writing.

When it ends, access stops at the end of the paid period, the export window in section 11 opens, and the sections that are meant to outlast the agreement do: fees owed, ownership, liability, and law.

15Law, disputes, and changes

Florida law governs this agreement, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts sitting in Broward County, Florida, and both sides consent to that.

Before anyone files anything, call us. Most of what ends up in a dispute at this size is a misunderstanding that survived too long because nobody picked up the phone.

We may change these terms. If a change materially affects your rights we will give you 30 days written notice, and if you do not accept it you may end the agreement within that window with no penalty. Continuing to use Kept after the notice period means you accept the change.

If a provision is unenforceable, the rest survives. Neither side's failure to enforce something is a waiver of it. This agreement, with the Privacy Policy and your order, is the whole of what we have agreed.